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    Terms and Conditions

    Payment Terms: ALL Orders Requires PRE-PAID EFT/TT wire transfer In advance prior to shipment. All orders sent by email must be accomplished with a written Purchase Order.

    Delivery: *** Ship(s) within 21-business days upon receipt of confirmed Purchase Order (*** faster delivery response request negotiable and subject to production scheduling and parts availability)

    Warranty: 1-Year Parts and Labor warranty3.

    METHOD OF PAYMENT: via BANK T/T Wire transfer.

    WARRANTY, TERMS AND CONDITIONS

    RTV Systems, LLC. (hereafter reffered to as "The Company") warrants that the product(s) that it manufactures and sells will be free from defects in materials and workmanship for a period of One(1) year from the date of shipment. If a product proves defective during this warranty period, RTV Systems, at its option or discretion, either will repair the defective product without charge for parts and labor, or will provide a replacement in exchange for the defective product(s). ALL SALES ARE FINAL AND RTV SYSTEMS, LLC WILL NOT ACCEPT RETURNS WITHOUT WRITTEN CONSENT OF THE COMPANY. (RTV Systems, LLC) WILL REPLACE DOA OR DEFECTIVE SYSTEM IF RMA IS MADE AND ITEM RETURNED FOR REPLACEMENT OR EXCHANGE WITHIN 10 DAYS OF ORIGINAL SHIPMENT FROM THE COMPANY. AFTER 10 DAYS ONLY REPAIRS WILL BE MADE AND NO EXCHANGE FOR A DIFFERENT ITEM ALLOWED. WARRANTY DOES NOT EXTEND TO SOFTWARE(S) INSTALLED BY CUSTOMER.

         In order to obtain service under this warranty, Customer must notify Cepoint of the defect before expiration of the warranty period and make suitable arrangement for the performance of service. Customer shall be responsible for packaging and shipping the defective product(s) to the service center designated by RTV Systems, with shipping charges prepaid. RTV Systems shall pay for return of the product to customer if the shipment is to location within the country in which RTV Systems service center is located. Customer shall be responsible  for paying all shipping charges, duties, taxes, and any other charges for products returned to any other location(s).

    *3)This warranty shall not cover nor apply to damages, fault or defects caused by natural disasters such as fire, flood, earthquake, theft, man made disasters or accidents or any alteration, defect, failure or damage caused by improper use or improper or inadequate maintenance and care. RTV Systems shall not be obligated to furnish service under this warranty a) to repair damage resulting from attempts by personnel other than RTV Systems representative to install, repair or service the product; b) to repair damage resulting from improper use or connection to incompatible equipment; c) to repair any damage or malfunction caused by customer’s actions or attempts to modify the product(s). Support services and warranty does not cover hardware or software installed by customer.         

    THIS WARRANTY IS GIVEN IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. RTV Systems, LLC. AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. RTV Systems’ RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE PRODUCTS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THIS WARRANTY. RTV Systems AND ITS VENDORS WILL NOT BE LIABLE FOR ANY DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR LOSS OF REVENUE OR BUSINESS LOSS IRRESPECTIVE OF WHETHER CEPOINT OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.

     

    EXPORT CONTROL


    You represent that you will use the company (or third party vendor/supplier or manufacturer) purchased from RTV Systems, LLC ) Products and Service and Software, including without limitation uploading data, software or other content via the Service, in compliance with all applicable export control laws and regulations, including without limitation those of the United States. You may not use the Product(s) or Service to distribute any data or software that cannot be exported without prior written government authorization, including, but not limited to, certain types of encryption software. You may not use the company's product Service and Software where prohibited by applicable export control laws and regulations, including without limitation if you are in any U.S. embargoed country or on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person's List or Entity List. You represent that you will not use the Service or Software for a purpose prohibited by applicable export control laws, including without limitation those related to nuclear, chemical, or biological weapons.

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